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TeleLink User Group Meeting

April 9-10, 2024

WHAT

We can’t wait to see you in Nashville for the TeleLink User Group Meeting (TUGM)! This educational event is perfect for EVERY member of the TeleLink community—new or experienced users, first-time or returning attendees alike. Every aspect of the conference is designed to help you maximize your company’s revenue and business assurance efforts. The conference:

  • Helps you better understand TeleLink and all its components.
  • Contains use case examples and best practice discussions of all areas of the system.
  • Demonstrates the latest product features and their benefits.
  • Lets you make a difference. Your questions and input directly shape TeleLink’s future features.
  • Includes training led by TeleLink experts. We invite you to submit questions in advance that we’ll cover during the event.
  • Provides ample networking and collaboration with other system users and telecom professionals.
  • Introduces you to the Equinox team members who develop and support TeleLink.
  • Is chocked full of southern hospitality. Equinox provides 5 meals during the conference.

WHERE

All sessions take place April 9 and 10 in rooms 104A and 104B at the Music City Center, located at 201 Rep. John Lewis Way S (formerly 5th Ave S), Nashville, TN 37203, (615) 401-1400.

WHO

Any TeleLink user with current licensing or subscription can attend the meeting FREE OF CHARGE. There's no better value, as your cost is for travel and lodging only! The event costs $1,295 per person for all other attendees. Seating is limited, so be sure to register as soon as possible1.

WHEN

The event occurs all day April 9, 2024, and half day April 10, 2024. To make the best use of your time out of the office, we're also pleased to once again offer an introductory TeleLink 101 webinar BEFORE this year's meeting.

ONLINE PRE-SESSION Tuesday, March 26, 2024 (12:00 PM Central): This one-hour online training is perfect for newer users, first-time TeleLink User Group Meeting attendees, or anyone who wants to review system basics. This free session is open to ALL current members of the Equinox community (even if you cannot attend TUGM). This session is offered online only and requires separate registration. This webinar is perfect preparation for the user group and is designed to help you get the most out of the meeting’s content.

EVENT DAY 1 Tuesday April 9, 2024: This day begins at 8:30 AM (Central) with breakfast and networking at the Music City Center. After breakfast, the event officially kicks off. The day includes a wide variety of educational sessions, consisting of use case discussions, best practice examples, and instructions for using the newest TeleLink features and system benefits. You can also expect in-depth training on multiple facets of TeleLink, expert advice from the Equinox Support and Development teams, a networking lunch, group photo, and case studies from current customers. There is a respite after sessions wrap, and then Equinox provides a networking dinner that night at the customer-requested Martin's Bar-B-Que Joint. Learn more by perusing the meeting’s agenda.

EVENT DAY 2 Wednesday April 10, 2024: This day begins at 8:30 AM (Central) at the Music City Center with breakfast and networking followed by customer requested demonstrations of TeleLink’s newest feature, the ever-popular Wish List, and a preview of what’s next for TeleLink. Sessions conclude by lunch, with a meal provided for those who have later flights. Learn more by perusing the meeting’s agenda.

*We gladly welcome suggestions and questions for the training session(s) in advance or at the event.

HOW

You must register to attend the event. Registration is now open at https://cvent.me/7DrKR4.

WHAT TO EXPECT

Not sure what a TeleLink User Group Meeting entails? It’s educational, beneficial, and fun. It uses case studies, training, and customer presentations to showcase revenue assurance and protection innovations. The Support, Development, and Implementation teams explain and demonstrate best practice applications for these innovations. More importantly though, it’s all about forming connections and belonging to a community. Watch this video for a glimpse of what TUGM is all about!

WHERE TO STAY

Please read this information carefully regarding your lodging choices.

Host hotel: Hampton Inn & Suites by Hilton Nashville Downtown, 310 4th Avenue South, Nashville, TN 37201. Equinox has reserved a limited block of rooms on April 8, 2024 and April 9, 2024 for the TeleLink User Group Meeting. The $235.00 room rate is available until 12:00AM (midnight Central time zone) March 8, 2024, or until the group block sells out, whichever comes first. Book online at https://group.hamptoninn.com/8mbg9i. Use code CHHEQX to receive the discounted rate. After the March 8th cutoff date or the event block sells out, any available room is at the prevailing rack rate. To reach the host hotel by phone, call (615) 277-5000. Hotel parking is available by valet only at $45 per day (subject to change).

Alternate hotel: You may wish to stay at a different hotel within walking distance of the Music City Center. Secure accommodations by contacting those hotels directly: http://www.nashvillemusiccitycenter.com/visitors/hotels.

Participants are responsible for their own hotel costs. Equinox provides 5 meals as part of the conference.


HOW TO GET TO/FROM THE UGM

The host hotel is (less than two blocks) walking distance from the Music City Center (MCC) event venue. Please note that TUGM attendees must secure transportation to/from the airport.

Participants are responsible for their own travel, transportation, and lodging costs.


WHAT'S NEXT

Now that you've decided to join us for the 2024 TeleLink User Group Meeting:

  • Register for the event online.
  • Reserve your hotel online at the host hotel or alternate, downtown hotel.
  • Book a flight or make travel plans for getting to Nashville.
  • Plan to attend the TeleLink 101 introductory webinar on March 26. It's perfect for new users, first-time TUGM attendees, or anyone who wants to review basic system terms and concepts. You must register separately for this webinar.
  • Submit specific training questions for the training session(s).


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1 Event registration deadline is March 26, 2024. Registrations received or cancelled after this date are subject to a $250 fee.