Nashville, TN - February 21, 2012 - Nashville-based Equinox Information Systems announced that Access Point, a nationwide provider of competitive voice and data services to business customers, has licensed the Protector fraud management system. Protector provides real-time fraud protection by monitoring call detail records for instances in which actual usage varies from expected usage, as defined by a number of configurable metrics. Protector generates alerts and launches corrective actions when it encounters usage that suggests fraudulent activity.
"Access Point takes customer service very seriously," explained Greg Taylor, Vice President of Information Systems at Access Point. "Deploying Protector is yet another proactive step in our quest to provide great customer service and help our customers reduce their telecom costs. The Protector system will allow us to better identify and respond to potential fraud incidents on our network, which ultimately helps us protect our customers from communications fraud."
Protector is an affordable and reliable tool for combatting telecom and communications fraud. The application includes an integrated case management and investigation tool in addition to its CDR Warehouse that stores key information from each usage record for efficient, easy research. Fraudulent activity is gauged by a comparison against multiple monitoring metrics, customer-specific rules, and profiles—Protector automatically creates and modifies usage profiles for each customer on the network, determining typical usage patterns based time of day, dialed region, and time of week.
According to Equinox Executive Vice President, David West, "Protector consistently and repeatedly helps customers identify and shut down fraud quickly. It has reduced fraud losses for hundreds of telephone and communications providers, in some cases by millions of dollars, by distinguishing fraud from legitimate customer activity."
About Access Point
Access Point Inc. is one of the largest and most competitive CLECs in the industry and the scope of their product set combined with a nationwide footprint allows them to provide any service anywhere at the most competitive rates. Access Point's mission is to develop a complete portfolio of telecommunications services and achieve a status as a market leader serving enterprise, multi-location, and other commercial customers. To do so, they focus on helping customers optimize their telecommunications services and highlight opportunities for increased performance and cost savings. In addition to their well-established Local and Long Distance services, they also offer VoIP, Integrated, Internet and Managed Data services. For more information, visit www.accesspointinc.com.
Founded in 1986, Equinox Information Systems is a global provider of software solutions for hundreds of telecommunications customers worldwide. Providing a full range of software applications, which are backed by exceptional customer support, the company offers solutions in areas critical to profitability and network efficiency, including revenue assurance, fraud management, mediation, network analysis, and custom application development. For more information, visit www.equinoxis.com.