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Equinox Releases Enhanced Call Record Search Utility System

Equinox provides carriers with real-time access to call records for enhanced fraud investigation, trouble reporting, traffic analysis, and customer support

NASHVILLE, TN - December 13, 1999 - Equinox Information Systems, an international provider of fraud protection and network management solutions to the telecommunications industry, announced today the release of ShowCDR, Version 4.0, a sophisticated CDR search system. ShowCDR eliminates the need for switch-based searches by offering carriers advanced means to view, search, and report call records from their desktop PCs.

With ShowCDR, users can view CDRs (call or billing records) in sequential order or search for specific records using sophisticated search techniques on any field or combination of values. Instead of having to remember and type the various commands required to institute a switch search batch, ShowCDR is Windows based and completely menu driven. A call capture feature allows users to save calls to a binary or ASCII file.

"Many of our customers tell us they can't run their networks without it," said David West, Executive Vice President of Equinox Information Systems. "Without immediate access to CDRs, carriers are operating blind. With ShowCDR, staff from multiple functional areas can access records for researching fraud, billing, and quality of service issues. More and more, leading telecom companies are recognizing the strategic value of effective CDR searching and reporting tools, and implementing ShowCDR across their networks to maximize their resources."

"ShowCDR is an inexpensive and effective mechanism to accomplish any task that requires searching and viewing CDRs,"said Michael Magnia, Manager for Dallas-based Excel Communications, Inc. "In addition to customer billing, CDRs are now used for network monitoring, traffic analysis, carrier access billing system (CABS) reconciliation, fraud detection, customer care, and facility capacity planning."

The new release builds upon the current version of ShowCDR and ShowCDR Deluxe by adding greater flexibility and more sophisticated customized searches. New 4.0 enhancements include:

  • Convenience-Users can now perform simple or sophisticated searches from one toolbar icon. They can also copy data in record fields and paste it to other applications.
  • Customized Searches-For more advanced queries, users can customize searches and save the criteria to a user-defined file. They can then re-use and modify the criteria rather than having to create an entirely new search.
  • User-friendly Screen-New header and date field formats. Users can also format their data to appear as raw or translated.
  • Efficient Processing-Users have the ability to search multiple files in one step and add, delete, or reorder the files to expedite processing.

Equinox also offers an advanced version of the system, ShowCDR Deluxe, which includes a Report Generator in addition to the standard features. Users may select any combination of fields from the call records and sort based on any of the fields selected to customize call record reports. Report specifications can be saved for future use. Reports can be printed and are saved as comma delimited files, allowing access from most spreadsheet and database applications.

About Equinox
Equinox is one of the world's leading developers of software solutions for the telecommunications industry and widely recognized for its full range of telecom software applications backed by exceptional customer support. In addition to custom development, the company currently offers solutions in areas critical to profitability and network efficiency, including mediation, fraud management, CDR and switch administration, and network analysis. For more information, visit Equinox at www.equinoxis.com.