Home / Our News & Events / News / Chris Lowe Named Director, Equinox Support
(NASHVILLE, TN) December 9, 2020 — Equinox Information Systems, a leader in the telecom business assurance solutions market is pleased to name Chris Lowe as the company’s Director, Equinox Support. Serving in this new capacity allows Lowe to apply the process knowledge and experience he’s gained in his role of quality assurance testing to identify potential improvements that keep pace with the rapidly evolving technology and telecom industries.
Lowe’s recent promotion to Director of the Equinox Support team was announced in conjunction with Joe Herron’s retirement on November 30. Equinox values customer relationships above all else, so this transition was years in the making. In fact, in 2018, Herron appointed Lowe as his successor, began working more closely with him on daily operations, and relied on him to help further organize and streamline product installation and delivery. So, for the last two years of Herron’s 24-year stint at Equinox, Lowe worked with him learning what it takes to spearhead support for hundreds of customers around the world. As a result, customers can expect to receive the same exceptional attention and continuity of service to which they have become accustomed.
“I am forever grateful to Joe for assembling and training an amazing team and for defining standards that ensure consistently extraordinary customer service,” explained Chris Lowe. “I want customers to know they are in good hands! Equinox Support has a great team who will continue to take exceptional care of them. One of my long-range plans as I delve into this role is to use the process knowledge and experience I’ve gained in my role as quality assurance tester to identify and implement improvements, particularly in the arena of customer communications.”
Lowe earned a Bachelor’s degree in Business Management from Trevecca Nazarene University (TNU) in 2009. And then in 2011, while finishing his MBA from TNU, he began his career at Equinox as a software quality assurance (QA) tester for the TeleLink platform. Beyond the primary responsibility of ensuring the system exceeded all quality standards, he also helped improve the testing, release, and installation cycle by applying repeatable, measurable processes. The changes helped expedite customer updates and provide more consistent version tracking.
Equinox Information Systems Founder and CEO Byron Middendorf had this to say, “Chris has not only been part of the Support team for the past 9 years, but he has literally been part of the Equinox family his whole life. Chris has already influenced so many of the department’s organizational processes in his tenure at Equinox. We enthusiastically welcome him to this new leadership role.”
Lowe currently resides in Goodlettsville, Tennessee, with his wife Jessica and their three children. You can learn more about him and his path to this role in this introductory blog.
Since 1986, Nashville-based Equinox Information Systems has helped telecom customers around the world address profitability and network efficiency issues. Currently processing over 2 billion customer records a day, Equinox has helped companies in all telecom sectors protect and optimize their revenue. Besides fraud management, Equinox also offers data mediation, usage analytics, revenue/expense management, routing assurance, network analysis, and custom development solutions. The company currently serves cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers of all sizes and in all service markets. To learn more, visit www.equinoxis.com, or follow the company on Twitter @EquinoxInfoSys and LinkedIn.
